FREQUENTLY ASKED QUESTIONS

  • HOW CAN I MAKE RESERVATION?

    You can make reservations from our Internet site or 7/24 call center.

  • HOW CAN I KNOW WHEN MY RESERVATION IS CONFIRMED?

    The confirmation of reservation will be sent to the e-mail address that you state maximum 30 minutes later by the system. Travelling information, vehicle, driver information is informed to you by SMS, e-mail or telephone 12 hours before your transfer.

  • HOW CAN I MAKE THE PAYMENT?

    Yes, you can make your transfer payment in cash when you arrive directly to our driver.

  • HOW CAN I SEE YOU AT THE AIRPORT?

    With page board that is written your name.

  • HOW LONG WILL I WAIT AT THE AIRPORT OR IN THE ADDRESS THAT I WILL BE TAKEN?

    www.platinyumtransfer.com gives private service. At once, all the operation will have been planned so that your vehicle is in the place and time that you state.

  • HOW OUR RETURN TRANSFER IS ORGANISED FROM HOTEL, MARINA, HARBOUR OR RESORT?

    Our driver will be at the address that you requested in the booking form 10 minutes prior and will let you know that they are ready for the transfer. (For pick-up at the hotels, due to check-out times, the driver will notify the reception area in the event that they are unable to reach you.)

  • HOW IS OUR RETURN TRANSFER ORGANISED?

    We give our driver a copy of your booking which has already been sent to you by us. You will then confirm the return details with the driver.

    Our driver will be at the address that you requested in the booking form 10 minutes prior and will let you know that they are ready for the transfer. (For pick-up at the hotels, due to check-out times, the driver will notify the reception area in the event that they are unable to reach you.)

  • WHAT SHALL I DO IF I DO NOT SEE THE DRIVER AT THE MEETING POINT FOR OUR RETURN TRANSFER?

    You can contact our 24/7 operation center number that is written on the bottom of your reservation form that we sent to you. (Please ensure that your mobile phone is turned on.)

     Possible causes....

    Due to intense traffic and/or road work may cause such delays. In that case our operation department will call you from your mobile to explain.

  • IS MY TRANSFER INSURED?

    Yes www.platinyumtransfer.com Bodrum Komfort Turizm Ltd. Şti.

    Touristic Transport Services has A1 and D1 certificates. All the vehicles have compulsory accident and seat insurance. Except for certificates of authority given to commercial vehicles by Ministry of Transport, "Tourism Transport Services" cannot be given.

  • HOW CAN I RECEIVE MY INVOICE?

    Your invoice will be sent to your invoice address by postal service or e-mail.

  • DO I NEED TO PAY ANY EXTRA FEE IF MY ARRIVAL FLIGHT IS DELAYED?

    No, you do not need to pay any extra fee when your flight is delayed.

    If your aircraft is delayed on landing at the airport, our driver will be present and waiting and you can be rest-assured that they will not leave you helpless.

    An important note:

    There may be situations that we are unable to control such as: if the aircraft has landed early or has been delayed and the time specified in the landing flight information display has not been updated or faulty information has been given by the authorities or by the flight company in the flight information display through the data source that we monitor.

    In this situation, if you don’t see our driver at the gate, please contact us 24/7 from our operation center number.

  • WHY ARE YOUR WEBSITE PRICES DIFFERENT FROM EARLIER TIMES?

    Due to fluctuations in oil prices and/or foreign exchange rates, prices may change -/+ accordingly.

  • IS THE TRANSFER COST CALCULATED ON THE BASIS OF VEHICLE?

    Yes, we calculate the cost on the basis of which vehicle you choose from our website.

  • CAN THE NUMBER OF PASSENGERS BE MORE THAN WHAT YOU SPECIFY ON YOUR WEBSITE?

    No, according to the traffic and public road regulations, we are not allowed to carry more than capacity.

  • WHAT IS THE IMPORTANCE OF LICENSES?

    A1 and D2 driving licenses are given to people and corporations who are qualified for transportation services using commercial vehicles and automobiles. Unlicensed touristic transportation is illegal.

  • HOW DO I KNOW MY CREDIT CARD AND PERSONAL DETAILS ARE SAFE?

    All booking pages that require you to enter personal information are secured using 128bit SSL encryption, verified by GeoTrust. when you are redirected to the secure payment page of our bank ''TC Is Bank''. We never see your credit card details and they are not stored, in accordance with ecommerce regulations in Turkey.

  • IS SMOKING OR ALCOHOL ALLOWED IN THE TRANSFER VEHICLES?

    No, according to the laws and hygiene regulations, alcohol or smoking is not allowed in the vehicles.

  • CAN I TAKE MY PET?

    Provided that the responsibility belongs to the passenger, they can be carried in their private cages. Don't forget to inform during reservation.

  • WHAT DO I NEED TO KNOW ABOUT BAGGAGE?

    Carrying gunnysack, chest, tin pots, liquid, inflammable, evil-smelling, explosive, radioactive, nuclear materials and guns is forbidden by laws.Extra baggage status should be informed during reservation. Baby carriage, bicycle or sports equipments such as golf or skiing should also be informed during reservation.

  • DO YOU OFFER BABY SEAT?

    If Its requested we can put the vehicle baby seat free.

  • I HAVE LEFT SOMETHING IN THE VEHICLE. HOW DO I GET IT BACK?

    Please contact your agent on the number provided on your Transfer Voucher or contact www.transferbodrum.net reservations as outlined with details of your transfer and the missing items. We will then endeavour to have the items returned to you. A charge may be applicable.

  • HOW CAN I CANCEL MY RESERVATION?

    You can cancel your reservation by clicking on the “cancel” link on our Interne site.

    You can cancel your reservation made via telephone either by sending mail or by calling our 7/24 call center.

  • WHAT ARE THE RULES OF CANCELLATION OR CHANGE REGARDING RESERVATION?

    You can cancel or change your reservation at the latest 6 hours before your transfer. Repayment cannot be made for the cancellations demanded 6 hours before.

  • HOW CAN I CONVEY MY SUGGESTIONS, COMPLAINTS AND/OR QUESTIONS ABOUT YOUR COMPANY AND THE SERVICES THAT I RECEIVE?

    You can send an e-mail address for your suggestions, complaints and/or questions about our company and the services that we provide.

    We believe that your views and ideas will be a unique treasure for us to provide beter quality of service, value-added and innovative solutions that create a dynamic vision of the company in terms of policy.